SENIOR DATA ANALYST | Northern PowerGrid | Jan 2023 - Present 

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Complex Data Analysis & Insight Generation

• Delivered complex data analysis using multiple internal data sources to generate actionable insights across customers and services.

• Applied analytical and statistical techniques to identify trends, patterns and opportunities for service improvement.

• Translated insight into compelling data stories that drove evidence-based decision-making and operational change.

Power BI Dashboards & Self-Serve Insight

• Designed and built intuitive, interactive Power BI dashboards enabling stakeholders to explore data and tell their own insight stories.

• Developed self-serve insight models that improved accessibility to performance and customer data.

• Automated reporting outputs, improving efficiency by 40% while maintaining auditable and reliable insight delivery.

Stakeholder Collaboration & Continuous Improvement

• Worked closely with stakeholders to understand business challenges and ensure insights aligned with agreed requirements.

• Tailored insight communication for both technical and non-technical audiences, improving insight adoption and confidence.

• Contributed to wider reporting, insight and continuous improvement initiatives across the analytics function.

Key Achievements

• Delivered actionable customer and service insights that directly informed performance improvement initiatives.

• Built Power BI self-serve dashboards that increased insight accessibility and reduced ad-hoc reporting demand.

• Improved data accuracy and auditability by 30% through strengthened data validation and reporting controls.

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Data Analyst | Independent Utility Advice |  Mar 2022 – Oct 2022 

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• Produced customer and service performance reporting using SQL and Power BI.

• Supported insight generation to identify service gaps and improvement opportunities.

• Maintained consistent and auditable reporting processes.