Objective:

The primary goal of this project is to leverage Power BI for in-depth analysis of customer satisfaction data, aiming to gain valuable insights that can drive business decisions and enhance overall customer experience.

Key components:

• Developed visually appealing and intuitive dashboards using Power BI tools.

• Included key performance indicators (KPIs) related to customer satisfaction, such as Customer Satisfaction Score (CSAT).

• Showcased proficiency of using Power BI, DAX and Power query.

Outcomes:

• Enhanced understanding of customer preferences and pain points.

• Data-driven decision-making for improving customer satisfaction.

• Improved responsiveness to customer needs through targeted interventions.

• Increased overall business performance and customer loyalty.

  
  

Conclusion:

This project aims to harness the power of Power BI to transform raw customer satisfaction data into actionable insights, ultimately driving improvements in customer experience and business outcomes. The interactive and visually engaging nature of Power BI ensures that stakeholders can easily interpret the findings and make informed decisions to enhance customer satisfaction.